How can we help?
Answers for ordering custom-engraved tags, personalization rules, Net-30 checkout, and managing your account.
Getting started
Accounts, logging in, and requesting access.
Browsing & pricing
Finding tags and why pricing needs login.
Personalizing & ordering
Inscription, character limits, and quantities.
Checkout & account
Net-30 PO checkout, orders, and addresses.
Getting started
How do I get an account?
Accounts are set up by our team — there’s no online sign-up. Click “Request Access,” tell us about your business, and we’ll reach out to get you ordering.
How do I log in?
Click “Log In” in the header and enter your email/username and password. Your pricing and ordering options unlock as soon as you’re signed in.
I forgot my password.
On the Log In screen, click “Forgot password?” and follow the emailed reset link. Still stuck? Contact us using the options at the bottom of this page.
Who can order on my account?
Your account can have more than one contact. Ask your account rep, or contact us, to add or remove users.
Browsing & pricing
Can I browse without logging in?
Yes — the full catalog, descriptions, and photos are visible to guests. Pricing and ordering appear only after you log in (“Log in to see pricing”).
Why don’t I see prices?
Prices are specific to your account and only show once you’re signed in. Log in, or request access if you don’t yet have an account.
How is my pricing determined?
Each account is assigned pricing managed by Stone, so you always see your own pricing — there’s nothing to choose. Questions? Contact us.
How do I find a specific tag?
Use the category bar (Stainless Steel, Aluminum, Connectors, Smart QR, and this year’s Designated Shape & Color) or the search box at the top of this page.
Personalizing & ordering
How do I customize a tag?
On the product page, set Rabies Vaccination, Tag Year, Start Number, and up to five lines of engraved text. Character limits are enforced live as you type.
What are the character limits?
Lines 1–4 hold up to 15 characters and Line 5 holds 14. A counter under each field shows your usage and turns red if you exceed the limit.
What are the start-number rules?
Most styles use a 6-digit start number. Styles 201 and 203 are limited to a 5-digit start number.
What quantities can I order?
Standard tags are ordered in increments of 100. QR Smart Tags are ordered in increments of 5, with a minimum order of 25.
How do I edit personalization after adding to the cart?
The cart shows a read-only summary of each line’s personalization. Click “Edit personalization” to change it back on the product page.
What is the quick cart?
Click the cart icon in the header to open the quick cart on the right side of the screen. From there you can go straight to Checkout or open the full cart.
Checkout & account
How do I pay?
Orders are billed Net-30 by invoice — there is no credit-card checkout. Enter your Distributor PO number at checkout and place the order to create an invoice.
Please double-check your tag text before ordering.
We make tags exactly as entered on the order form — not from what is on your Purchase Order. Review all quantities and tag text carefully before placing your order.
How do I set the ship-to address?
Choose a saved ship-to address at checkout, or add a new one. You can manage your full address book anytime in My Account → Addresses.
Where are my orders and invoices?
My Account → Orders lists your open orders and invoices with status, PO number, due date, and balance. Open any order to see full details.
How do I reorder or track a shipment?
Open an order and use “Reorder (Current Year)” or “Reorder (Next Year).” Shipped orders show UPS tracking numbers on the order detail page.
How do I update my account details?
Account information such as terms, credit limit, and salesperson is managed by Stone. You can edit your notification email and phone in Account Details.
Still need help?
Our team can help with orders, tag artwork, pricing, and account questions.
Call us
(816) 231-4020
Mon–Fri, 8:00am–5:00pm CT
Email us
rabies.tags@stonemfg.net
Send us a message and we’ll get back to you — include your account number if you have one.